Order not received

[lizziece]

DPD have messaged to say my order 15500951244407 was returned to consignor and also says it was refused at the Southall Depot. Can someone advise please what has happened? 

[BrendonH]

No one can here.

Your best bet is to ring DPD as and them as they were the ones saying it was refused.

Then ring EE to arrange a new delivery 

[lizziece]

Great thanks will try that, i did email DPD can take 24 hours for a response 

[Leanne_T]

Hi there @lizziece

Welcome to the community.

Let us know how you get on after speaking to DPD and our customer service team.

Leanne.

[lizziece]

I’ve spoken with DPD and they advised the order was called back by EE a few mins before if was supposed to be delivered with no explanation 

[Leanne_T]

Hi @lizziece

Have you spoken to our customer service team at all?

If not, give us a call on 150 so we can get this looked into for you. 

Leanne.

[lizziece]

@Leanne_T

I spoke to EE last night and was informed a web form with dpd was completed to only now check and see the phone has been sent back to EE! What do I do now?? 

[Leanne_T]

Hi @lizziece

Thanks for coming back to me.

I have sent you a private message on here to get some further details.

Leanne.