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18-09-2018 03:33 PM
DPD have messaged to say my order 15500951244407 was returned to consignor and also says it was refused at the Southall Depot. Can someone advise please what has happened?
18-09-2018 03:35 PM
No one can here.
Your best bet is to ring DPD as and them as they were the ones saying it was refused.
Then ring EE to arrange a new delivery
18-09-2018 03:37 PM
Great thanks will try that, i did email DPD can take 24 hours for a response
18-09-2018 04:36 PM
Hi there @lizziece
Welcome to the community.
Let us know how you get on after speaking to DPD and our customer service team.
Leanne.
18-09-2018 04:41 PM - edited 18-09-2018 04:42 PM
I’ve spoken with DPD and they advised the order was called back by EE a few mins before if was supposed to be delivered with no explanation
18-09-2018 04:48 PM
Hi @lizziece
Have you spoken to our customer service team at all?
If not, give us a call on 150 so we can get this looked into for you.
Leanne.
19-09-2018 12:03 PM - edited 19-09-2018 12:03 PM
I spoke to EE last night and was informed a web form with dpd was completed to only now check and see the phone has been sent back to EE! What do I do now??
19-09-2018 12:28 PM
Hi @lizziece
Thanks for coming back to me.
I have sent you a private message on here to get some further details.
Leanne.