Order not dispatched

BradC96
Investigator
Investigator

‎28-07-2020 10:32 PM

I placed an order for a Apple Watch last week it’s now been nearly 7 days and it hasn’t been dispatched. It says on the website that it is in stock and will be dispatched in one day but when I track my order it says order confirmed but no delivery date and it has been like this since last week

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3 REPLIES 3
Katie_B
EE Community Support Team

‎29-07-2020 09:12 AM

Hello @BradC96. 

 

Welcome to the EE Community. 

 

What series and size did you order?

 

Please also provide the colour so I can look at our current stock levels. 

 

Did you receive a confirmation email?

 

Katie.

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BradC96
Investigator
Investigator
In response to Katie_B

‎29-07-2020 09:15 AM

Hi. 
I ordered the series 5 44m space grey.

yes I got a confirmation email too. 

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Katie_B
EE Community Support Team
In response to BradC96

‎29-07-2020 09:22 AM

Thanks for getting back to me @BradC96. 

 

I can see this is available and ready to dispatch. 

 

I would recommend giving us a call so our customer care team can track the status of your order. 

 

Katie 🙂

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