Order hasn’t arrived

Ciri46
Explorer

Hi, I ordered the gold Apple Watch series 5 last Tuesday and have only received the order confirmation. Kinda disappointed because the email and the EE online store said dispatches in 1 day (so I expected it to be here quite a while ago) and now there will be nobody who can accept delivery of my order until Friday. I’ve received no emails or texts from DPD at all either. The EE order tracker won’t let me track my order either, I just get an error message. What’s actually going on? This seems to be a common problem that gets discussed on these forums. Was this item in stock? Let’s hope I can catch DPDs early morning texts so they don’t leave my order outside my house.

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @Ciri46

 

Welcome to the community.

 

DPD won't leave the package outside your house. If the delivery failed, they'd let you know and re-schedule delivery with you.

 

If you would like to discuss this further or check the status, our Mobile Care team will be able to help you.


Chris