My order hasn’t arrived

[Mhopper]

Hi, I placed an order last week. It said usually in stock within 1 day. A week later and there are still no updates on the order. 
I have tried tracking the order but nothing comes up it’s for my daughters birthday! 

[Jon_K]

Hi @Mhopper.

Welcome to the community.

I'm sorry to hear this, I'd recommend contacting our Customer Care team so they can check your account and give you an update on your order.

Jon