Order go back to ee
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07-12-2021 08:50 PM
Hello! I ordered a phone and dpd came when I was not at home, now they sent my phone back to EE, tell me what to do now?
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07-12-2021 08:59 PM
@Iulia1988 You’ll have to wait till EE have processed the return device and your account says your eligible to upgrade again. You could try call customer services to see if they can do anything to help.
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08-12-2021 08:13 AM - edited 08-12-2021 08:13 AM
Morning @Iulia1988
Thanks for posting on the community.
If this is being returned to us, your order will be cancelled and you would need to order the device again.
If this was an upgrade your contract date will be amended once the device has been returned.
Thanks
Leanne.
