Order go back to ee

Iulia1988
Visitor

‎07-12-2021 08:50 PM

Hello! I ordered a phone and dpd came when I was not at home, now they sent my phone back to EE, tell me what to do now?

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎07-12-2021 08:59 PM

@Iulia1988  You’ll have to wait till EE have processed the return device and your account says your eligible to upgrade again.    You could try call customer services to see if they can do anything to help.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Leanne_T
EE Community Support Team

‎08-12-2021 08:13 AM - edited ‎08-12-2021 08:13 AM

Morning @Iulia1988 

 

Thanks for posting on the community. 

 

If this is being returned to us, your order will be cancelled and you would need to order the device again.

 

If this was an upgrade your contract date will be amended once the device has been returned. 

 

Thanks

 

Leanne. 

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