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Order confirmed but no updates

harriett_7
Visitor

I ordered my upgrade on the 24/10/19 but I haven’t received my order yet. The order has been confirmed and I can’t track it online either. The upfront cost hasn’t come out of my account. I have no idea what I need to do.

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@harriett_7   Just call customer services and see if they can give you more information about your order. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Christopher_G
EE Community Support Team

Hi @harriett_7

 

Welcome to the community. 😄

 

What is the make and model of the phone you upgraded to?

 

Chris