Order confirmed but no updates
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28-10-2019 12:43 PM
I ordered my upgrade on the 24/10/19 but I haven’t received my order yet. The order has been confirmed and I can’t track it online either. The upfront cost hasn’t come out of my account. I have no idea what I need to do.
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28-10-2019 01:30 PM
@harriett_7 Just call customer services and see if they can give you more information about your order.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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28-10-2019 02:47 PM
Hi @harriett_7
Welcome to the community. 😄
What is the make and model of the phone you upgraded to?
Chris
