Order cancelled???

[JakeEng1999]

Hi,

I ordered an iPhone 11 Pro Max on sim contract on 31st. I paid an upfront cost of £50 which has been taken from my bank. 

when I went to tack the item it says it has been cancelled? But the money has still been taken. Can you shed some light on this please

many thanks

jake 

[Jon_K]

Hi @JakeEng1999.

Welcome to the community.

I'd recommend contacting our Customer Care team about this so they can access your account and see why this has happened.

Jon

[jeffloyd]

I have ordered oppo find X3 pro on sim contract yestday 3 April.. I paid an upfront cost of £50 which has been taken from my bank. 

when I went to tack the item it says it has been cancelled? But the money has still been taken. 

[jeffloyd]

If u ppl cancel the order than y do ul take the money...

[Kirigaya_Kazuto]

It's probably a mistake somewhere, as much as it sucks. give them a call, in my experience, they're very friendly. I've always had a good experience with CS