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on 02-04-2020 04:27 PM
Hi,
I ordered an iPhone 11 Pro Max on sim contract on 31st. I paid an upfront cost of £50 which has been taken from my bank.
when I went to tack the item it says it has been cancelled? But the money has still been taken. Can you shed some light on this please
many thanks
jake
on 03-04-2020 12:07 PM
Hi @JakeEng1999.
Welcome to the community.
I'd recommend contacting our Customer Care team about this so they can access your account and see why this has happened.
Jon
on 04-04-2021 09:07 AM
I have ordered oppo find X3 pro on sim contract yestday 3 April.. I paid an upfront cost of £50 which has been taken from my bank.
when I went to tack the item it says it has been cancelled? But the money has still been taken.
on 04-04-2021 09:08 AM
If u ppl cancel the order than y do ul take the money...
on 04-04-2021 09:21 AM
It's probably a mistake somewhere, as much as it sucks. give them a call, in my experience, they're very friendly. I've always had a good experience with CS
