Order Tracking

[walker861]

I upgraded on 7th Dec and am yet to receive my new S20 5G ready phone on the essential package. 

I am currently out of the country with work (I am in the military), so had the phone delivery address as my in laws so my wife could collect for me. I urgently need an update as to when my phone will be delivered as if it is after 16th Dec there will be no way for me to get the phone until the new year. Please help

[Christopher_G]

Hi @walker861

Welcome to the commnunity.

Which S20  did you buy? What was the colour and memory size please? I'll check our stock levels.

Chris

[walker861]

its the white 128gb, the website said delivery within 1 day on order. i will take black or another colour if it can delivered asap.

[Christopher_G]

Is it definitely an S20 and not an S21, @walker861?

Chris

[walker861]

yes it is definitely

[Christopher_G]

OK thanks, @walker861

It's definitely in stock. Is there any way you can get in touch with our customer service team? They'll be able to check the order and make sure everything is OK from our side.

You can find our contact information on the contact EE help page.

Chris