Order Number Not Working

[Becks861]

I upgraded my phone yesterday and received an email order confirmation.  However, when i try to track my order on EE, the order number provided does not work.... Any ideas??  The number starts xko

[Chris_B]

@Becks861   That’s an order number not a tracking number.  You’ll get a tracking number once a device has been allocated to you. 

[Becks861]

Hi Chris

Thanks for your response.

The issue I have is that when I go on to the online tracking section and type in my order number and email address, I get a message saying: Sorry, we can't show your order details right now. 

When I placed the order yesterday, the phone was showing in stock, so I expected an email today to state delivery time, or be able to see the progress of my order online, but I have not received any further communication and can not track my order using the tracking service

Can you please advise when I should expect an email or be able to see the status of my order online?  

Thank you

[Christopher_G]

Hi @Becks861

Welcome to the community.

DPD will be in touch with you regarding delivery. They usually message the night before, or morning of delivery.

If the phone was in stock when you ordered, it's likely to be tomorrow now.

Chris