Order Didn't Arrive

[SkyBlueTim]

I received a delivery date and time with Superfast Delivery but it didn't arrive.

I did not receive an e-mail or text in advance (only the delivery date and time given when I placed the order).

Tracking my order doesn't seem to be working so I am not sure how to find out about the order.

Any suggestions?

[SkyBlueTim]

received a delivery date and time with Superfast Delivery but it didn't arrive.

I did not receive an e-mail or text in advance (only the delivery date and time given when I placed the order).

Tracking my order doesn't seem to be working so I am not sure how to find out about the order.

Any suggestions?

[Katie_B]

Good Afternoon @SkyBlueTim. 

Thanks for coming back to the community. 

I am sorry to hear you have not yet recieved your order.

What phone did you order?

Please also provide colour and memory size so I can check our current stock. 

Katie 🙂

[SkyBlueTim]

Hi Katie,

It was a Gold iPhone XS 64GB

Thanks

[Katie_B]

Hi @SkyBlueTim. 

I have checked this and can see we have this device in stock. 

I have sent you a private message for more information, 

Katie 🙂

[SkyBlueTim]

Thanks Katie,

I have sent a reply via private message.

Tim

[SkyBlueTim]

Hi Katie,

It wont allow me to send the Private Message for some reason.

I'm happy for you to go ahead - I'll try and re-send the message again in a little while.

Tim