Order Confirmation Email

oliviafparkin04
Visitor

‎12-01-2020 06:03 PM

Hi

 

I have ordered an IPhone 7 today and I haven’t got an email about it saying it’s gone through. I am picking it up from the store tomorrow. 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎12-01-2020 06:06 PM

@oliviafparkin04  I highly recommend you call EE customer services about this.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Leanne_T
EE Community Support Team
In response to Chris_B

‎13-01-2020 09:08 AM - edited ‎13-01-2020 09:08 AM

Hi there @oliviafparkin04

 

Welcome to the community.

 

We did have essential IT work over the weekend, this did mean a small delay in orders reaching our warehouse, and deliveries being made.

 

If you have ordered online or over the phone and opted for delivery to a store, you’ll receive a DPD text to tell you when it’s going to arrive ready for you to collect.

 

You will need to take a valid form of ID when you go to collect your iPhone 7.

 

Thanks 🙂

 

Leanne.

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