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Online Orders

TashaMarie99
Investigator
Investigator

‎08-04-2021 02:56 PM

Hi again

 

I have placed an order as part of an add on to my current contract. I got an email saying to call an 0800 number. They said I wasn't eligible for the add on as I only have 6 months left of my contract. What happens now in terms of my order and upfront cost, which is a pending transaction?

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎08-04-2021 03:50 PM

Hi @TashaMarie99

 

Thanks for coming back to the community. 

 

Any payment that is pending would be refunded within 7 working days. 

 

Thanks 🙂

 

Leanne.

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