O did pre order my iPhone 11 pro max but didn’t received any confirmation

Decamargovagner
Explorer

‎23-09-2019 12:08 PM

Didn’t get any email or any sort of confirmation after done my upgrade with iPhone 11 pro max.

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3 REPLIES 3
Christopher_G
EE Community Support Team

‎23-09-2019 02:46 PM

Hi @Decamargovagner

 

Welcome to the community and thanks for ordering. 😄

 

How did you order? Was it over the phone, website, live chat or in-store?


Chris

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Decamargovagner
Explorer
In response to Christopher_G

‎23-09-2019 02:57 PM

I did through live chat... a bit weird as I’ve said I didn’t get any confirmation. Also it was a pre order and I didn’t receive nothing yet but the phone are already available to buy right now. Makes me wonder if really worth to do the pre orders. 

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Christopher_G
EE Community Support Team
In response to Decamargovagner

‎23-09-2019 03:12 PM

You don't always get a confirmation email through live chat as all of the information is shared on-screen, @Decamargovagner.

 

We send out devices in the order they were purchased, whether this was online, in store, or over the phone. This is true for pre-orders too.

 

The delivery timescale may vary though depending on which colour and size variant you purchased.

 

If you'd like to check your order to make sure everything is OK, I recommend getting in touch with our Mobile Care team.

 

Chris

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