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Number transfer

Aleksandra118
Visitor

‎14-09-2021 05:07 PM

Hi. I bought my EE pay as you go card on 09/09/21 as would like to change my operator, but wanted to keep my phone number. When I can have my number please, it’s going to be almost a week now? 
Thank you.

0 Helpful
1 REPLY 1
bristolian
EE Community Star
EE Community Star

‎14-09-2021 05:26 PM

Hi @Aleksandra118 

 

Welcome to the EE community

 

Have you given EE the PAC from your previous operator yet? If not, you need to do that - either using the form linked from this help page or by calling 150 from your mobile.

 

If you have given your PAC more than a couple of days ago, I'd recommend calling EE C/S on 150 from your mobile - the C/S agents will have access to your individual account and should be able to advise further.