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06-06-2020 11:54 AM
Hi,
I was looking to transfer my old number to my new ee sim. I follow the link on this page:
However, it just goes back to my account page. Is it possible to transfer numbers or is there something that I'm missing?
Thanks,
Solved! See the answer below or view the solution in context.
07-06-2020 10:22 AM
Thanks for confirming @MrHa77an.
I have sent you a private message, please take a look and get back to me.
Katie 🙂
06-06-2020 12:00 PM
@MrHa77an Are you on contract or PAYG ? are you moving from a different network or are you already an EE customer ? Is this a new contract or a upgrade?
06-06-2020 12:08 PM
It's PAYG monthly. From a different contract. Don't think its upgradeable.
Thanks.
06-06-2020 01:59 PM
Click on Fill out this quick form to transfer your number
06-06-2020 02:39 PM
Hi, many thanks for this. I can now access the form. However, now I have another issue (which I have seen some others in this forum have experienced) which is that the form won't recognize the SIM's EE number as valid, even though a security text was sent to it a few seconds ago.
Any assistance here would be much appreciated.
07-06-2020 08:15 AM
07-06-2020 10:01 AM
Noo, transferring from a different service provider.
07-06-2020 10:22 AM
Thanks for confirming @MrHa77an.
I have sent you a private message, please take a look and get back to me.
Katie 🙂
16-06-2020 11:00 AM
Thanks. I had somebody call me and work through the issue.
Regarding the form not recognizing my number, I just had to make sure the SIM was active by topping it up and making a call on it first.
Thanks!
16-06-2020 11:03 AM