Number transfer form not available

[MrHa77an]

Hi, 

I was looking to transfer my old number to my new ee sim. I follow the link on this page:

https://ee.co.uk/help/help-new/getting-started-and-upgrading/keep-my-number/how-do-i-transfer-my-num...

However, it just goes back to my account page. Is it possible to transfer numbers or is there something that I'm missing?

Thanks,

[Chris_B]

@MrHa77an   Are you on contract or PAYG ?  are you moving from a different network or are you already an EE customer ? Is this a new contract or a upgrade? 

[MrHa77an]

It's PAYG monthly. From a different contract. Don't think its upgradeable.

Thanks.

[XRaySpeX]

Click on Fill out this quick form to transfer your number

[MrHa77an]

Hi, many thanks for this. I can now access the form. However, now I have another issue (which I have seen some others in this forum have experienced) which is that the form won't recognize the SIM's EE number as valid, even though a security text was sent to it a few seconds ago. 

Any assistance here would be much appreciated.  

[Katie_B]

Good Morning @MrHa77an. 

Are you transferring from another EE account?

Katie.

[MrHa77an]

Noo, transferring from a different service provider.

[Katie_B · Accepted solution]

Thanks for confirming @MrHa77an. 

I have sent you a private message, please take a look and get back to me. 

Katie 🙂

[MrHa77an]

Thanks. I had somebody call me and work through the issue.

Regarding the form not recognizing my number, I just had to make sure the SIM was active by topping it up and making a call on it first. 

Thanks!

[Leanne_T]

Thanks for the update @MrHa77an

Come back to the community anytime.

Leanne.