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Number Transfer Not worked Please help

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Empac
Explorer

‎09-04-2021 07:54 PM

Hi,

 

I have taken out a EE contract a few days ago and done a number transfer from 02. Got the text that the transfer was successful but it has not gone through successfully... I can receive, make calls and receive texts.

 

However, I cannot send texts to anyone. I have called multiple times and done various tests with EE to no avail. The sim was working fine up till the number change. 

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XRaySpeX
Grand Master
Grand Master

‎09-04-2021 08:24 PM

@Empac : For sending texts, check your phone's Messaging app has the Message Centre no. setting for EE as +447958879879.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

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Chris_B
Grand Master
Grand Master

‎09-04-2021 08:11 PM

@Empac  Have you restarted the device?  What device is it ? 

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XRaySpeX
Grand Master
Grand Master

‎09-04-2021 08:24 PM

@Empac : For sending texts, check your phone's Messaging app has the Message Centre no. setting for EE as +447958879879.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Empac
Explorer
In response to Chris_B

‎09-04-2021 08:51 PM - edited ‎09-04-2021 08:52 PM

Yep tried restarted, put the sim in another phone and tried texting....it is S20 FE 5G... EE said it could be the sim that has gone faulty but said there is no guarantee that it can be that which makes me abit worried

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Empac
Explorer
In response to XRaySpeX

‎09-04-2021 08:54 PM

The phone is S20 FE 5G - when going onto messages then the three dots and then settings -> there is more settings which has my number under message centre

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Empac
Explorer
In response to XRaySpeX

‎09-04-2021 09:02 PM

OMG this actually worked your a life saver!, what does this number relate to though?

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XRaySpeX
Grand Master
Grand Master
In response to Empac

‎09-04-2021 09:42 PM - edited ‎09-04-2021 09:44 PM

The Message Centre is the no to direct msgs so they can be routed onwards. It's like a Sorting Office.

 

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)