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08-04-2021 01:14 PM
I've cancelled my contract with EE (within 14 days) and I returned the phone.They have it but I didn't get the refund (upfront payment) yet.
08-04-2021 01:22 PM
@Athanas75 they might have received the device back but they need to process it, check it make sure everything is still okay with it and then you’ll should be refunded within 7 days.
08-04-2021 02:50 PM
Hi @Athanas75
Welcome to the community.
How long ago was the device returned to us?
Speak soon 🙂
Leanne.
09-04-2021 07:59 PM
3 weeks ago
09-04-2021 08:00 PM
3 weeks ago
10-04-2021 07:11 AM - edited 10-04-2021 07:12 AM
Hi @Athanas75
Thanks for coming back to me.
If you get in touch with our Mobile Care team, they will be able to check the refund for you and give you an update.
Thanks 🙂
Leanne.