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Cancelled contract and returned the phone.Not refunded yet

Athanas75
Investigator
Investigator

‎08-04-2021 01:14 PM

I've cancelled my contract with EE (within 14 days) and I returned the phone.They have it but I didn't get the refund (upfront payment) yet.

5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎08-04-2021 01:22 PM

@Athanas75  they might have received the device back but they need to process it, check it make sure everything is still okay with it and then you’ll should be refunded within 7 days. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team

‎08-04-2021 02:50 PM

Hi @Athanas75

 

Welcome to the community. 

 

How long ago was the device returned to us? 

 

Speak soon 🙂

 

Leanne.

0 Helpful
Athanas75
Investigator
Investigator
In response to Leanne_T

‎09-04-2021 07:59 PM

3 weeks ago

 

0 Helpful
Athanas75
Investigator
Investigator
In response to Leanne_T

‎09-04-2021 08:00 PM

3 weeks ago

0 Helpful
Leanne_T
EE Community Support Team
In response to Athanas75

‎10-04-2021 07:11 AM - edited ‎10-04-2021 07:12 AM

Hi @Athanas75

 

Thanks for coming back to me. 

 

If you get in touch with our Mobile Care team, they will be able to check the refund for you and give you an update. 

 

Thanks 🙂

 

Leanne. 

0 Helpful