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Not received extras in upgrade

SteveH45
Investigator
Investigator

‎08-12-2020 04:25 PM

I never received a case and protective cover when I upgraded as promised 

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎08-12-2020 04:43 PM

@SteveH45  Did you take out insurance?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
SteveH45
Investigator
Investigator
In response to Chris_B

‎08-12-2020 11:39 PM

Yes

Sent from my iPhone
0 Helpful
Jon_K
Former EE Employee
In response to SteveH45

‎09-12-2020 08:32 AM

Hi @SteveH45.

 

Welcome to the community.

 

I'd recommend getting in touch with our Customer Care team about this.

 

They will be able to access your account and help you further.

 

Jon

0 Helpful
SteveH45
Investigator
Investigator
In response to SteveH45

‎10-12-2020 08:34 AM

All sorted thanks for the help, it was caused by my Address not being updated when I upgraded. 
So my new phone was delivered to my work place as requested and the welcome pack was sent to my old address where I hadn’t lived for 2 years. 
So a mixture of my fault for not updating a change of address and EE for not confirming my address when upgrading.

0 Helpful
Jon_K
Former EE Employee
In response to SteveH45

‎10-12-2020 08:36 AM

Thanks for letting us know you got to the bottom of this, @SteveH45.

 

I'm glad you've been able to sort it.

 

Jon

0 Helpful