Not received extras in upgrade

[SteveH45]

I never received a case and protective cover when I upgraded as promised 

[Chris_B]

@SteveH45  Did you take out insurance?  

[SteveH45]

Yes

Sent from my iPhone

[Jon_K]

Hi @SteveH45.

Welcome to the community.

I'd recommend getting in touch with our Customer Care team about this.

They will be able to access your account and help you further.

Jon

[SteveH45]

All sorted thanks for the help, it was caused by my Address not being updated when I upgraded. 
So my new phone was delivered to my work place as requested and the welcome pack was sent to my old address where I hadn’t lived for 2 years. 
So a mixture of my fault for not updating a change of address and EE for not confirming my address when upgrading.

[Jon_K]

Thanks for letting us know you got to the bottom of this, @SteveH45.

I'm glad you've been able to sort it.

Jon