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Not happy with ee customer service

audreydavid1983
Investigator
Investigator

‎24-11-2021 09:06 PM

Long story short I topy account up with to much money anyhow I called to ask and ecplaned my situation to see if i could get 30pounds put back in to my account however the lady said that I can buy a juse eat gift from ee shop online well hear the thing I can't find any gift cards for food that I can buy frow my account I am sitting very hungry with my 11 years old we have none has his dad past away 1month ago so things are a very struggle why did she lie to. 

0 Helpful
2 REPLIES 2
BrendonH
Community Hero
Community Hero

‎24-11-2021 09:26 PM

Top ups are non refundable.

 

You put too much on the account. Why did you do this if you needed that money for food?

 

You can't be unhappy with EE if you chose to put more money on your PAYG account than needed.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
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0 Helpful
Leanne_T
EE Community Support Team

‎25-11-2021 08:23 AM

Hi there @audreydavid1983

 

I'm very sorry to hear this. 

 

Did you make the same payment multiple times? 

 

If so, have you contacted your bank to see if there is anything they can do to help? 

 

Thanks. 

 

Leanne.

0 Helpful