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Not able to make calls on iphone 12

Lindahd73
Investigator
Investigator

‎04-04-2021 08:28 PM

I bought an iphone 12 from someone, almost new, I have checked and the phone is unlocked on EE but I'm still not able to make calls 

0 Helpful
7 REPLIES 7
Chris_B
EE Community Star
EE Community Star

‎04-04-2021 08:40 PM

@Lindahd73  do you have a EE signal showing on the device?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Lindahd73
Investigator
Investigator
In response to Chris_B

‎04-04-2021 08:51 PM

Just checked and there is no EE signal showing on the device

XRaySpeX
EE Community Star
EE Community Star

‎04-04-2021 09:14 PM

How do you know that phone is unlocked from EE? Did the seller of 2nd-hand goods say so? They don't always know or understand.

 

Whose SIM have you put in it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Lindahd73
Investigator
Investigator
In response to XRaySpeX

‎04-04-2021 09:26 PM

The seller said it was unlocked, I got a new pay as you go EE sim in but still not able to make calls

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Lindahd73

‎04-04-2021 09:32 PM

Can you text AL to 150 & get a sensible answer?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Lindahd73
Investigator
Investigator
In response to XRaySpeX

‎04-04-2021 09:35 PM

Message failed to send!! Think I'll give them a call tomorrow and see what they say.  Thanks for the advice

 

Chris_B
EE Community Star
EE Community Star
In response to Lindahd73

‎04-04-2021 10:34 PM

@Lindahd73   Where did you get the device from ?  Is the sim in that device working in a different device?  If it does then it’s not the sim but the phone and you need to take this up with the seller. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.