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Not able to make calls on iphone 12

Lindahd73
Investigator
Investigator

‎04-04-2021 08:28 PM

I bought an iphone 12 from someone, almost new, I have checked and the phone is unlocked on EE but I'm still not able to make calls 

0 Helpful
7 REPLIES 7
Chris_B
Grand Master
Grand Master

‎04-04-2021 08:40 PM

@Lindahd73  do you have a EE signal showing on the device?  

0 Helpful
Lindahd73
Investigator
Investigator
In response to Chris_B

‎04-04-2021 08:51 PM

Just checked and there is no EE signal showing on the device

XRaySpeX
Grand Master
Grand Master

‎04-04-2021 09:14 PM

How do you know that phone is unlocked from EE? Did the seller of 2nd-hand goods say so? They don't always know or understand.

 

Whose SIM have you put in it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Lindahd73
Investigator
Investigator
In response to XRaySpeX

‎04-04-2021 09:26 PM

The seller said it was unlocked, I got a new pay as you go EE sim in but still not able to make calls

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Lindahd73

‎04-04-2021 09:32 PM

Can you text AL to 150 & get a sensible answer?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Lindahd73
Investigator
Investigator
In response to XRaySpeX

‎04-04-2021 09:35 PM

Message failed to send!! Think I'll give them a call tomorrow and see what they say.  Thanks for the advice

 

Chris_B
Grand Master
Grand Master
In response to Lindahd73

‎04-04-2021 10:34 PM

@Lindahd73   Where did you get the device from ?  Is the sim in that device working in a different device?  If it does then it’s not the sim but the phone and you need to take this up with the seller.