North Sea off shore

Faldo87
Explorer

I’m off shore working in the North Sea. Notice I am picking up 4G. Will I be charged extra for using my data. I understand calls and normal txt will cost but will surfing the net, Netflix, WhatsApp etc cost me extra?

1 SOLUTION

Accepted Solutions
James_B
EE Community Manager
EE Community Manager

Hi @wilskin93,

 

Welcome to the EE Community. 🙂

 

After further investigation, we've found EE customers who connected to Tampnet were incorrectly able to use their inclusive data allowances.

 

I've had confirmation from our roaming team that connections to the Tampnet network will now be charged at the standard Maritime rates.

 

We're sorry for any confusion this has caused.

 

Thanks

 

James

 

View solution in original post

49 REPLIES 49
Chris_B
EE Community Star
EE Community Star

@Faldo87   What network are you using?  If it’s EE it’ll use your allowance.    If it’s not EE you can use your allowance for up to 2 months if you are roaming on a EU network provider. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

Depends on the whose 4G it is. If it's a marine provider you'll be paying through the nose for everything. 

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It is EE I am with but tells me I’ve connected to maritime/aircraft provider. I’ve been told if it’s with EE then extra charges won’t occur? 

James_B
EE Community Manager
EE Community Manager

Hi @Faldo87,

 

Welcome to the EE Community. 🙂

 

You can find the roaming costs for using a maritime network here.

 

Thanks

 

James

Did this get resolved ? I’m heading to the North Sea tonight and would like to know if the data will use my allowance ? OR it charges you extra since it’s a maritime package ? 

I’m with EE

Katie_B
EE Community Support Team

Hello @Discos5

 

Thanks for coming to the community. 

 

If you connect to maritime whilst out at sea then this will not be included within your package. 

 

Will you have access to WiFi?

 

Katie 🙂

Hello, yes we have wifi but it’s limited to 90mins per day.

 

I don’t see prices in data usage so I take it it’s either but a bundle or it will be expensive ? 

Trake a read of the link in @James_B post, also here - all the costs & charges for using your EE phone on maritime & cruise ship networks are listed, they will not come from your UK allowance.

yeah I seen that but didn’t give prices for data, only saying buy plans.

 

my friends bought SIM cards for £20 which gave them a total of 40gb of data so might do that but don’t want to be swapping SIM cards around .

 

is there a bundle I can buy on my plan that’s not £10 for 10mb

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