cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

4G Hub vs Antenna

Griff6784
Investigator
Investigator

Hey all. Got a quandary. My family live in rural North Staffordshire, UK, on a property that gets next to no 4G (zero inside, very patchy outside). I spoke to ofcom about getting better broadband and they told me I had to try 4G because my area was supposedly a 4G area. They suggested I try an antenna.
So, I signed up with EE and got a hub. Also booked a TSG engineer. He turned up, did some signal checks and found faint signal to the south of the property, probably at a mast at a wood just outside the village of Longnor, Staffordshire.
He refused to install the antenna, saying it’d be pointless. We both discussed the idea of putting the hub in a waterproof box and setting it up 100m away, on a hill above the property where we get up to 10mbps. For context the farmhouse is in a valley. 100m away you get 4G at up to 10mbps on a smartphone. Meanwhile half a mile away at the top of the drive, you can get up to 20mbps. I ran an extension and put the hub 100m away and speeded tested the wifi on my phone and got reasonable speeds. If I could consistently get 3-8mbps I’d be over the moon since copper (our existent and only internet) affords us 2-3mbps.


Subsequent to this, I climbed up onto the roof and put the hub next to the TV aerial and ran a 20m ethernet into the house. Lo and behold it works and gets 2-6mbps. I then placed a bag on the hub to simulate a rain cover and speeds dropped. Still, I can download up to 800kbps which is a definite improvement on what I’ve been used to.


Questions; do I opt for the 100m ethernet (or longer), with the hub installed in a waterproof box up the drive. Or do I try to put the hub 3-6m above the house near the aerial and stick with the 20m ethernet. In other words what’s the trade off between worse signal and shorter ethernet vs better signal and longer ethernet. Also, are their particular materials that 4G struggles to penetrate if I house the hub in a waterproof container.


Secondly, was the antenna guy just being idle? He said the antenna needs line of sight and that the hub is my best bet in the circumstances as it receives signal more like a phone. He also said his antenna cables were only 5m and you can’t extend them (I’m suspicious of this). Is it worth my while privately buying an antenna and running say a 10m cable down from the antenna (placed approx. 6m above the roof)?
I can’t get fibre, I’m waiting on Musk’s Starlink, I’m, exploring bonding/combining two copper broadbands. This whole 4G thing is other iron in the fire.


What are people’s thoughts? Would love some advice on the technical side of things. Ethernet and antenna cables, antenna reception vs hub etc.

 

Just for further info, with the 4G hub stuck in a bag hanging off the TV aerial above the roof I just clocked 22mbps with an upload speed of 4mbps. Even with the inconsistency I've never experienced speeds remotely that high at this property so I'm keen to keep the service. I just need to optimise how... hub outside waterproofed or hub inside, connected to an antenna.

 

Having looked at the forum it seems the TSH wasn't being totally straight with me as their antennas are omnidirectional. Question is then, are they better/same as the hub itself it put outside in terms of 4G signal reception. 

 

11 REPLIES 11
Griff6784
Investigator
Investigator

Edit: looks like the TSG engineer wasn't being totally straight with me. 

Christopher_B
EE Employee

Hi @Griff6784

 

Welcome to the EE Community 😊

 

I hope you're well and having a nice weekend, are you up to much or having a chilled one? 

 

It sounds like you're in a tricky sport with this, but it sounds like you're onto a winner with the bag hanging off the TV aerial. However I'm not sure how health and safety would stand on that haha.

 

Thanks 

 

Chris

Haha thanks for replying mate. I'll put it in a dry bag and affix it more thoroughly if it proves the best solution. Is that really going to be better than an omnidirectional antenna? Furthermore, if I got a telescopic pole to take it higher, would it pick up more signal? I looked on a mast website and it seemed my area was actually covered not by the mast at Longnor but by another at a placed called Earl Sterndale which is beyond our farm up and over a steep valley. I'm not knowledge enough on 4G signal and reception. 

 

 

@Griff6784 this is very specialized so I'm not sure what would be best to be honest. 

 

The best thing to do is have a chat with out home broadband team to see if they can help advise you around this. 

 

Thanks

 

Chris

Thanks mate, I'll ring them today and hopefully also speak to TSG when they ring me to discuss fallout from refusal to antenna install. I'm also on ISPreview forums where there might be some niche technical assistance. I just wish I knew more about 4G signal, mast location and the technology to maximise speed and consistency. 

Thanks @Griff6784

 

Please let us know how you get on.

 

Thanks 

 

Chris

As I suspected EE tech support didn't know diddly squat. The most I got out of them was the best 4G mast which services the premises, some 17km away. I've been onto more forums and sent an email out to a Wifi specialist to get his opinion. I'm getting really very acceptable speeds with the hub outside on the aerial. Reckon my best bet will be a outdoor rated 4G router on a telescopic pole, powered via PoE and a 25m ethernet cable into the house. 

I'm just a little frustrated that EE doesn't allow customers to speak to its actual technical specialists who surely know about this stuff. Also disappointing they outsource to TSG and between them only offer the antenna, not IP rated 4G hubs and that nobody seems prepared or able to speak about the nitty gritty aspects of the problem. 

Thanks for your replies Chris. 

On a side note Chris, do you know how to access the diagnostics/menu of the 4G hub via smartphone or on a desktop/laptop PC? 

Leanne_T
EE Community Support Team

Morning @Griff6784

 

Thanks for coming back to us. 

 

Do you have the 4GEE Home router? 

 

Leanne.