Non existent accessories

[NOidentity]

I upgraded my phone and at the time added a case and screen protector package.

Only the phone was delivered. I contacted EE and was told the case and screen protector package wasn't actually available for my phone so would issue a refund.

I am still waiting for a refund. Please help. 

[Jon_K]

Hi @NOidentity.

When did you request a refund?

A refund can take up to 10 working days to get back to you.

Jon