I placed an accessory order almost a week ago for an apple homepod. Received the confirmation email and the xko tracking doesn't work. When should I expect it to be dispatched with a dpd tracking number? Has my order even gone through as its still showing on my dashboard that I can add upto one accessory on my account
@Pickle19 The XKO is an order number not a tracking number. You can have up to 3 items from the add to plan store so it will say you can have more add to plan items. Might be worth calling customer services about this as it shouldn’t take a week to receive this.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
When I ordered it it said that I could have upto one add on and it still states this after near a week of ordering. I have rang them 2 days ago and they said just to wait on dispatch email took me forever to get through to speak to someone and wasn't really helpful. Just wondering is this the norm to wait so long on a dispatch? I've not long joined ee few months ago and I had my phone the following day after I ordered but do you wait longer for accessory order?
