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Unable to buy add-ons

Joel89
Explorer

Hi,

 

When I try to add products to my contract I get the following error;

 

Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do.

 

 
I have tried multiple browsers / devices and spoken to technical support who said everything looks ok on my account but they can add any accessories manually. 

Any ideas on how to fix this?
 
1 REPLY 1
Leanne_T
EE Community Support Team

Hi @Joel89

 

Thanks for coming to the community. 

 

Are you trying to purchase add to plan products? 

 

Which add-on would you like to add?

 

Speak soon 🙂

 

Leanne.