Nobody on 3 mobile can call me

[KevFox]

So I moved over to EE from 3 mobile last year, I brought my number and ever since I cannot receive any calls or texts from people on 3. When they try to call me they just get a dead line tone. This is a whole network that is unable to call my number. I'm a sole trader and I only found out when an old client contacted me on social media and asked if I had stopped trading or changed my number.  

[Chris_B]

@KevFox   You’re going to have to call customer services about this.   

[Christopher_B]

Hi @KevFox

Welcome to the community 😊

I hope you're well and having a nice day.

@Chris_B Is spot on, our customer care team will need to have a look in to this and find out what's going on. 

Thanks.

Chris.

[KevFox]

Thanks. I've been on with customer service, nice lady in technical tried to fix the issue, she contacted 3 but had no luck. had to be passed on to another department for investigating, Someone is calling me back on Friday to update me on it.

[Christopher_B]

@KevFox Thanks for keeping us updated. I'm glad we are looking into this and I'm sure we can get it sorted.

Please let us know what happens in the end.

Thanks.

Chris.