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No update on my order

JPW1996
Investigator
Investigator

‎26-01-2021 11:08 AM

Hi,

 

I ordered my mobile upgrade on Friday 22nd, but have not yet received any update. I realise that it may take longer in the current climate but thought I'd see if there was any way to find out.

 

I called 150 but couldn't get through for a long time. Also tried using the tracker with my order reference but came up with an error saying we cannot provide details at the moment.

 

Is there any other way to get an update on my order?

 

Many thanks!

0 Helpful
11 REPLIES 11
Rachelm96
Investigator
Investigator
In response to Leanne_T

‎26-01-2021 02:58 PM

Will I have 14 days to change my mind on plan from the day I get it or from the day I ordered it? 

0 Helpful
Leanne_T
EE Community Support Team
In response to Rachelm96

‎26-01-2021 03:02 PM

Hi @Rachelm96

 

If you would like to make any changes to your order please give us a call on 150.

 

You can view our returns information on our How can I return a device bought within the last 14 days, Help page.

 

Leanne. 

0 Helpful