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AlexB89
Investigator
Investigator

‎14-04-2021 09:27 PM

Hello. I have upgraded my EE plan and phone on Tuesday and I did not receive any further emails beside the confirmation number. I cannot track the delivery or find any details regarding my order. Could you let me know how long does it take for the phone to be dispatched as previosly it was delivered the nex day. Cheers

0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎15-04-2021 08:33 AM

Morning @AlexB89

 

Welcome to the community. 

 

Which phone have you ordered? 

 

Could you let me know the size and colour as well please? 

 

Thanks 🙂

 

Leanne.

0 Helpful
AlexB89
Investigator
Investigator
In response to Leanne_T

‎15-04-2021 09:13 AM

Hello. I have ordered a Google Pixel 5 5G - Sorta Sage. Thanks

Sent from Yahoo Mail on Android
0 Helpful
Leanne_T
EE Community Support Team
In response to AlexB89

‎15-04-2021 09:20 AM

Hi @AlexB89

 

Was this a good as new phone? 

 

I can't seem to find the Sorta Sage model, the Google Pixel 5 5G is currently in stock in Black. 

 

Thanks. 

 

Leanne.

0 Helpful
AlexB89
Investigator
Investigator
In response to Leanne_T

‎15-04-2021 09:45 AM

Yes, it was a good as new phone

Sent from Yahoo Mail on Android
0 Helpful
Leanne_T
EE Community Support Team
In response to AlexB89

‎15-04-2021 09:54 AM

Great thanks @AlexB89

 

In this case,  I would suggest giving us a call to check your order and get an update 🙂

 

Let me know how you get on.

 

Leanne.

0 Helpful