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No service

Arnoldk
Visitor

‎11-07-2020 02:55 PM - last edited on ‎11-07-2020 02:58 PM by

Hi my number was ************ but now it says no service

i know the contract has finished but I’d like to keep my number 

 

[mod edit: removed personal details from the forum]

0 Helpful
1 REPLY 1
bristolian
EE Community Star
EE Community Star

‎11-07-2020 07:34 PM

@Arnoldk 

 

If you gave 30 days notice to disconnect your number, then that's what EE have done - cancelled your account and disconnected your number.

 

If you wanted to keep your number then you should have asked to move to PAYG (and then just made sure you made a chargeable call or text at least every 179 days)