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No service on new upgraded phone

Ntroon
Visitor

RECeived my new iPhone 11 pro yesterday, put my old sim in my new phone and have had no service since. SIM is fine as works no problem in my old phone when moved back over. New to apple, any advice? Tried restarting and that didn’t work. 

3 REPLIES 3
johnstonn19
Explorer

 I am having the same issues so any help would be greatly appreciated. I can't even ring EE to get help for this 

bristolian
EE Community Star
EE Community Star

Hi @Ntroon 

 

If your new phone is failing to get signal regardless of SIM, but the same SIMs in other phones work fine.. this would tend to suggest the phone has a fault.

Balddevil100
Valued Contributor
Valued Contributor
Daft question, is mobile data switched on?