No service after switching to PAYG

Leighnc
Investigator
Investigator

‎24-04-2021 10:38 PM

Wondering if anyone can help...

 

I switched my phone to PAYG as my contract had ended.

 

I bought a credit pack but service has just stopped working.

 

I was sent a new sim and I've chatted to EE multiple times and tried all the apparent fixes. Nothing seems to work.

 

It was working right up until the monthly contract service ended and then all of a sudden, nothing.

 

Has anyone experienced this? 

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16 REPLIES 16
Chris_B
EE Community Star
EE Community Star

‎24-04-2021 10:42 PM

@Leighnc   When you gave 30 days notice to terminate the contract and now 30 days has passed did you at that point also request that your number be changed to a PAYG ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Leighnc
Investigator
Investigator
In response to Chris_B

‎24-04-2021 11:02 PM

Yes I requested this.

 

EE say it has been done but it seems like they've deactivated my phone number, perhaps. 

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XRaySpeX
EE Community Star
EE Community Star

‎24-04-2021 11:41 PM

@Leighnc : Where were you when it was switched to PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Leighnc
Investigator
Investigator
In response to XRaySpeX

‎24-04-2021 11:56 PM

Just in the UK as usual 

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XRaySpeX
EE Community Star
EE Community Star

‎25-04-2021 12:20 AM - edited ‎25-04-2021 12:53 AM

Sounds like contract has been cancelled w/out being moved to PAYG.

 

Are you able to text AL to 150 from it & what does fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Leighnc
Investigator
Investigator
In response to XRaySpeX

‎25-04-2021 12:36 AM

Yeah it seems that way but EE keep saying this isn't the case.

 

The sim doesn't work in other phones either so it's not the phone that's the issue.

 

I'm not even able to call or text 150 

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mihaicos
Explorer

‎25-04-2021 06:39 AM

I am in the same situation. I even top up.my account and can't use it. What can we do now?

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Jon_K
Former EE Employee
In response to Leighnc

‎25-04-2021 08:20 AM

Hi @Leighnc.

 

Did our Customer Care team mention if they were sending you another SIM card?

 

This usually isn't the case, but it's best to check.

 

Jon

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mihaicos
Explorer
In response to Jon_K

‎25-04-2021 08:33 AM

They told me that I can use the same SIM card.

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