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No service after sim swap

Rosco_92
Explorer

‎31-10-2021 10:23 AM

Good morning. 

I have swapped my sim over from a Samsung s9plus to an iPhone 8. Both phones a locked to EE but I have no service on the iPhone. 

I’ve updated my iPhone, reset settings and turned on and off but nothing seems to work. 

 

any ideas as to what might cause this? 

regards

 

 

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎31-10-2021 12:29 PM

Hi and welcome to the community, @Rosco_92

 

Where did you get the iPhone from? It is possible that it's locked to another network.


Chris

0 Helpful
Rosco_92
Explorer
In response to Christopher_G

‎31-10-2021 12:32 PM

Hi Chris, 

 

Thankyou for the response

 

 

No the phone is an EE phone. Used to be my sisters and she is also on EE. 

Really confused with this one. 

Ross

 

0 Helpful
Christopher_G
EE Community Support Team
In response to Rosco_92

‎31-10-2021 12:34 PM

Yeah that is strange, @Rosco_92

 

Have you spoken to our technical support team? They may be able to help you with this.


Chris

0 Helpful