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No service after ordering new phone!

Newtocomm
Explorer

‎24-11-2021 12:28 AM

Iv just ordered a new phone and by no surprise ee forgot to send a new sim card which the new phone needed so i asked them to send me one yesterday, my sim card in my current phone stopped working about two hours ago and just says NO SERVICE, i havent got my new phone or new sim yet, ee is so bad, no1 notified me of anything like this would happen

0 Helpful
5 REPLIES 5
mikeliuk
Ace Contributor
Ace Contributor

‎24-11-2021 12:38 AM

Hi @Newtocomm ,

 

It's sad to hear of the bad experience you are currently having and I hope EE takes on board your feedback to communicate better with customers.

 

From reading on these forums, it seems that the service provider routinely sends a SIM with new phones so you may find another SIM when the phone eventually arrives. And it's possible that SIM is present to avoid the situation you find yourself in.

-- 
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0 Helpful
Northerner
Grand Master
Grand Master

‎24-11-2021 06:17 AM

Hi @Newtocomm 

 

You cannot have two Sims active on the same account. If you've order a new SIM then your current SIM is deactivated. 

 

If you could have obtained a SIM immediately from any EE store.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
James_B
EE Community Support Team

‎24-11-2021 08:53 AM

Hi @Newtocomm,

 

Welcome to the EE Community. 🙂

 

Your SIM is usually included with the paperwork inside the DPD bag, rather than in the phone box. Have you checked through those items?

 

James

0 Helpful
Newtocomm
Explorer
In response to James_B

‎24-11-2021 11:07 AM

I havent recieved the new phone yet! And i cant call 150 as i have no service...

0 Helpful
James_B
EE Community Support Team
In response to Newtocomm

‎24-11-2021 11:36 AM - edited ‎24-11-2021 11:37 AM

Hi @Newtocomm,

 

There should be a new SIM included with your phone. Did someone contact you to say this wouldn't be the case?

 

James

0 Helpful