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No order number?

paigelbx
Visitor

I just placed an order for a new phone today. I was told it would be delivered Monday. I looked at my confirmation email and there is not any kind of tracking number on it?? Help?? 

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@paigelbx  You’ll not get a tracking number on the same email as the order number/confirmation email.   Once a device has been allocated to you you’ll receive this.    What device did you order ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
James_B
EE Community Manager
EE Community Manager

Hi @paigelbx,

 

Welcome to the EE Community. 🙂

 

If your phone is scheduled for delivery on Monday, you'll receive a text message with tracking details before 8pm on Sunday.

 

Hope this helps.

 

James