No order confirmation

[Chipster2015]

Hi there,

Was looking for a bit of help, I upgraded both of my SiM only plans Wednesday, for two new iPhone 12 Pro Max plans, got the email confirmation through for both orders. But I have only had one email through confirming the order and the facility to view the status. I have had nothing for the second phone. Any ideas why?

regards

chris

[Leanne_T]

Morning @Chipster2015

Thanks for coming back to the community.

Which colour and size did you order, are they both the same?

Could you check your junk/spam folder to see if the email is there?

Thanks 🙂

Leanne.

[Chipster2015]

Hi Leanne,

one was a iPhone Pro Max 128Gb, and the other 256Gb, both blue.

regards

chris

[Leanne_T]

Hi @Chipster2015

Did you make any upfront payment for the iPhone?

Which model have you received the tracking details for, and when did you get the email?

Thanks 🙂

Leanne.

[Chipster2015]

Hi Leanne,

the order confirmation that came through is for the 128Gb phone, I had no upfront cost to pay for either!

Regards

Chris

[Chipster2015]

Sorry, forgot the last question.

I got the email last night, and I ordered them both on Wednesday!

Regards

Chris

[Christopher_G]

Thanks @Chipster2015

The delivery guidance for both models, at the time of your order, was to expect delivery within 14 days.

I don't know why you haven't received that second email confirmation though.

It may be worth chatting with our Mobile Care team, just to make sure the order went through OK.

Chris

[Chipster2015 · Accepted solution]

Cheers @Christopher_G

I have since spoke to 150 and they have sorted for me thank you.

It sounds like that the ordering team made a mistake and only put one through but the wrong one!

But sorted thankfully to a very good advisor.

Regards

Chris

[Leanne_T]

Thanks for coming back and letting us know @Chipster2015

Have a lovely weekend.

Leanne.