Insurance claims

[RichP2]

Please could somebody tell me how i cam claim on my insurance when all customer service phone lines are down?

[bristolian · Accepted solution]

Hello @RichP2 

EE's customer service lines aren't down, they're just extremely busy. Just like many other companies customer helplines at the moment.

Details on EE's insurance claim process can be seen here 

[Unmasked_hero]

Whether that's true or not, it's wrong! You are a HUGE company. Should be more honourable to customers and definitely be available 24/7, at least via instant messenger in the site. As if nobody is interested in night shift pay! 🤔

[BrendonH]

They don't have to be open 24/7 for this sort of stuff. Doesn't matter how huge they are.

Regardless if people want night pay or not. A business doesn't have to be open 24/7