No order confirmation

[Lauharris97]

I spoke with an advisor over online chat and placed an order. He told me the order had gone through and gave me a delivery date and I’d get an email and text. I’ve had neither. Unable to get back through to the online chat. 

has the order gone through? I’m very confused 

[Jon_K]

Hi @Lauharris97.

Welcome to the community.

Did you get a confirmation email? Can you check your junk/spam folders?

What delivery date were you given?

Jon

[Lauharris97]

Hello,

No I didn’t.

I spoke to one of your EE employees over live chat and got a text message that was it received and would be delivered but I’ve had no emails nothing.



Sent from my iPhone

[Jon_K]

Thanks @Lauharris97.

Have you had any communication from DPD yet?

We're unable to access your account on the community, but our live chat team will be able to take a look at your account and give you an update on your order if you'd like one.

Jon

[Lauharris97]

Nothing at all.

Sent from my iPhone

[Jon_K]

Thanks @Lauharris97.

I'd recommend getting back in touch with our live chat team so they can give you an update on this.

Jon