Can't track SIM order

[Darpan1118]

Hello, 

I have ordered a new SIM. I received the confirmation mail but nothing after that. When I try to use order number to track, it says "Sorry, we can't show your order details right now.". I am new in UK so I don't have a SIM  with credit to call customer care. I can't complete  registration to do live chat. Any way to know if there is anything wrong with my order?

Thanks

[Chris_B]

@Darpan1118  sim cards are sent out via Royal mail there is no tracking number what you have is an order number.    

[Darpan1118]

Thanks @Chris_B  for the reply, Is there any way to know when it will arrive. Also, I got confirmation mail but the amount from bank is not deducted yet. My biggest worry is that I won't know if my order has been cancelled.

[Christopher_G]

Hi @Darpan1118

Welcome to the community.

They usually arrive within 4 working days. Maybe slightly longer this close to Christmas.

Chris

[Darpan1118]

Hello @Christopher_G ,

Thanks for your reply. I ordered SIM with 20£ top up, and its not deducted yet from my bank. Will this amount get deducted upon SIM activation? 

Darpan,

[Christopher_G · Accepted solution]

Yes, when the SIM activates, the payment should go through, @Darpan1118

Chris