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No order confirmation or update

Sazclarkx
Explorer

‎22-07-2020 03:15 PM

I’ve ordered an Apple Watch and chose a plan etc and received email confirmation of order, but I had to phone them to confirm further information To then be told my order wasn’t even placed. I placed it over the phone this morning and she said I’d receive a text/email confirmation. I’ve still not received this and phone lines are very busy to get through. Is there any way I can check on my account about the order or anything I can do? PLEASE HELP

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎22-07-2020 03:33 PM

@Sazclarkx   To confirm the order you’ll need to call, nothing will be on your account yet as nothing has been added to your account yet. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Sazclarkx
Explorer
In response to Chris_B

‎22-07-2020 03:39 PM

I placed the order over the phone with the sales team though as the one online didn’t go through but I still haven’t received any update/confirmation. Any idea?

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Sazclarkx

‎22-07-2020 03:49 PM

Hi @Sazclarkx,

 

Welcome to the EE Community. 🙂

 

Thanks for calling to complete your order. You'll receive a text message with tracking details as soon as your delivery slot has been confirmed.

 

James

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