No nintendot switch

Mikeymaz
Contributor
Contributor

Hi guys after some help/advice, I upgraded my phone last month with an offer that included a Nintendo switch. Once I placed the order I heard nothing about the switch, I tryed to speak to someone over the phone with no luck so I used the online chat they assured me that it would come with the phone . My phone came with no Nintendo, nothing to tell me what to do to claim my gift ethier. I used the chat again and a different person told me that after 14 days I would get a text come through  to claim my offer but after 18 days nothing came through. I then spoke to another person and they said that my Nintendo switch should arrive between 15-20 days after my phone, now been over 20 days and still nothing about my switch any help? 


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Ive just been back on the phone to cs for the 4th time. Apparently she has sent something off to the company who send them out, and i should get a ca tonight to advise me what is going on... I am not holding my breath!!!i said i want to cancel everything if it doesnt arrive by tuesday... But she said because its a gift i dont have the rights to terminate my contract... They have us big time!!!!!! 

James_B
EE Community Manager
EE Community Manager

Hi @Bev897056,

 

Have 25 days passed since you received your phone?

 

Thanks

 

James