No mobile network internet on Xiaomi Mi A2 Android 10

zr_ · ‎03-07-2021

I have no mobile internet on my Xiaomi Mi A2 with Android 10.

I setup APN as per below and restarted the phone and still no signal.

https://setup-ee.wdsglobal.com/internet?step=modelselection.vm&contractId=230&countryId=36&networkId...

Any ideas how to resolve this?

mikeliuk · ‎03-07-2021

Do you have one or two SIMs in your phone?

Are you definitely connected to the EE network and able to make and receive calls, and send and receive text messages?

When you text NUMBER to 150, do you receive the expected number? https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/how-do-i-find-out-my...

When you've carefully followed the instructions at the link you provided (especially around enabling cellular data) and check in Settings -> About phone, do you an "IP address" listed near the bottom? (It will begin 100.x.x.x or 10.x.x.x)

zr_ · ‎04-07-2021

Thanks for response.

Do you have one or two SIMs in your phone?

Just one.

Are you definitely connected to the EE network and able to make and receive calls, and send and receive text messages?

Yes

When you text NUMBER to 150, do you receive the expected number? https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/how-do-i-find-out-my...

Yes I received expected number

When you've carefully followed the instructions at the link you provided (especially around enabling cellular data) and check in Settings -> About phone, do you an "IP address" listed near the bottom? (It will begin 100.x.x.x or 10.x.x.x)

Mobile data" is enabled. I am seeing "IP address unavailable" in "About phone" section.

zr_ · ‎04-07-2021

Regarding IP address I connected to wifi and now the IP address field is populated. On turning off the wifi I am unable to connect to internet.

mikeliuk · ‎04-07-2021

I think that confirms the only failure is not connecting to the APN. All the earlier stuff checks out ok.

I recommend taking a screenshot (should be able to simultaneously hold power button and volume down to do this) of the APN settings and upload a crop of the settings so others can double check for an error.

The most likely mix up might be the arbitrary name for the settings versus the APN which needs to be "everywhere". The website you quoted gives two models of the phone but the settings are essentially the same.

On my Netgear MR1100, I can connect with no APN authentication and the username and password are blank so you could create new settings "test1" with APN "everywhere" to try that.

A successful connection will give you an IP address (quite likely two, one IPv4 and one IPv6). My router is older so set to IPv4 only. Modern phones can take IPV4V6 dual stack but I suspect you don't have the option to choose based on that website.

EssexBoyEE · ‎04-07-2021

The Mi A2 is a Dual SIM Phone, and within Settings should identify itself as either SIM Slots (0 and 1) or (1 and 2).

Can you confirm that the EE SIM is in the First SIM Slot and the Mobile Data On/Off Settings are selected for the this SIM and it's correct SIM Slot

zr_ · ‎04-07-2021

SIM is in slot 1. Looking at settings > about phone SIM 1 is populated with network and phone number however the 'Mobile Network State' field is showing as "Disconnected".

I don't see Mobile Data On/Off Settings which are specifically for the SIM.

https://ibb.co/0tW6VhQ

https://ibb.co/hWMyB8Z