No information

[Yusufmahmood]

Hi there just ordered the 13 pro max  on a telephone call and the money has been taken out for the upfront cost however I have received no email or any information on the delivery 

thanks 

[Chris_B]

@Yusufmahmood  You’ve not received anything yet as no device can be allocated to you,  you’ve ordered a high demand device that has limited availability and others will be in front of you in the Q waiting on their orders.   You’ll be waiting awhile longer yet 

but do check your spam folder in case anything went in there. 

[Leanne_T]

Morning @Yusufmahmood

Thanks for coming to the community. 

Did you get an order number to track your order online? 

Thanks 🙂

Leanne.

[Yusufmahmood]

Hi there and the only number I received was 9 digits and I still haven’t received a confirmation email even though I placed the order last Wednesday.

Thank you

Sent from my iPhone

[Leanne_T]

Hi @Yusufmahmood

Can you track your order online using the order number?

Leanne.

[Yusufmahmood]

No It doesn’t seem to be working

Thanks

Sent from my iPhone

[Leanne_T]

Thanks for trying @Yusufmahmood

In this case, please give us a call on 150 and the team will get this looked into for you. 

Thanks 🙂

Leanne.

[Yusufmahmood]

I haven’t got an Ee number yet mate not letting me call the number, I placed the order last Wednesday through a call. And only got a 9 digit number. I just want to be able to track my order and get a a confirmation email as I haven’t had one
Thank you

Sent from my iPhone

[Leanne_T]

Hi @Yusufmahmood

Thanks for coming back to me. 

If you call us on 0800 956 6000 no number will be needed and the team will be happy to help. 

Leanne.