No delivery update

[Lewis_Cooper]

Hi,

I ordered a new OnePlus 7 Pro 5G device online on the 21st of this month. I got a confirmation email and the next day I received an email saying that it had been dispatched to the store in which is specified. It is now the 29th and I haven't heard anything since then so I have no idea when my phone will arrive or if it's arriving at all. I tried to call customer service however because I'm joining new and I don't have my device my number hasn't been ported over so it isn't recognised by the automated system. If anyone could help that would be great. Thanks. 

[Profile closed · Accepted solution]

Hi @Lewis_Cooper 

Welcome to the EE Community,

If you dial freephone 0800 317 720 you will be put directly through to a customer service advisor without any options.

Thanks,

David.