No delivery date after confirmation of order

[Alove95]

Hi, 

My order was confirmed on the 25/06/2020. I was informed that the item was in stock and would be dispatched in 24 hours. 

I still have not received a text or email with delivery information from dpd. 

Any advice would be appreciated. 

Thanks in advance.

[Katie_B]

Hello @Alove95. 

Thanks for ordering with us. 

What device did you order?

Please also provide colour and memory size. 

Did you receive a confirmation email with your order number?

Katie 🙂

[Alove95]

Hi Katie,

I ordered a black iPhone 11 (64gb).

Yes, I received the order confirmation on the 25/06/2020 but yet to have any text/email on delivery.

Thanks, Alex

[Katie_B]

Thanks, I have checked this and can see the device is in stock @Alove95. 

I would recommend giving us a call so our customer care team can check the status of your order. 

Katie 🙂

[Alove95]

That’s great! Thank you for your help.

One last thing. What would be the best number to contact them on?

Thanks, Alex

[Katie_B]

Hello @Alove95. 

Please call our customer care team on 150 from a EE handset or 0800 079 8586 from any landline or provider :). 

Katie.

[Alove95]

Hi,

I can not get through on either of the numbers as I do not have an EE number because I have not received my phone yet.

Anything else I can do?

Thanks, Alex

[Leanne_T]

Morning @Alove95

Thanks for coming back to us.

You can call our sales team on 0800 956 6000, you won't need to enter an EE number and they can check your order for you 🙂

Let us know how you get on.

Leanne.