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No delivery confirmation on new upgrade

philipkitchin
Explorer

‎31-03-2020 02:25 PM

Hi,


I paid for and ordered a new phone on Sunday, I have received order confirmation but have not received any update telling me when my handset will be delivered.

 

Could you advise on what I should do next?

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎31-03-2020 03:09 PM

@philipkitchin   What device did you order ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
philipkitchin
Explorer
In response to Chris_B

‎31-03-2020 03:14 PM

@Chris_B it was a Pixel 4 XL

Thanks,

Philip

0 Helpful
Christopher_G
EE Community Support Team
In response to philipkitchin

‎01-04-2020 09:33 AM - edited ‎01-04-2020 09:34 AM

Hi @philipkitchin

 

Welcome to the community and thanks for ordering. 🙂

 

If you haven't received an email saying there was a problem with the order, then it'll be going through as normal.

 

DPD will contact you when the phone is ready to be dispatched.


Chris

0 Helpful